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Smuge makeup remover pads. The effective natural alternative to single use makeup wipes.

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    FAQ Page

    Questions and answers carefully selected for you

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    WHAT IS SMUGE?

    Smuge is the free from chemicals & plastics reusable makeup remover pad. The kindest option for removing daily makeup.

    DELIVERY

    Shipping & Delivery
    *Complimentary shipping 2-3 business days on all orders over £50 within the United Kingdom.

    All orders placed within the UK under £50 will be charged a flat fee of £0.99. All orders are shipped in our eco-mailing boxes that we choose to help reduce plastic consumption and ecologically freindly. Please allow up to 24 hours to process your order.

    Can’t wait to receive your Smuge products? We offer Royal Mail next day shipping for £7.95

    Live outside of the UK? As a new company, we are thrilled to offer international shipping to select countries. We currently ship to the following: France, Germany, Netherlands, Spain. International shipping is available via Royal Mail. Rates are calculated at checkout.

    *Royal Mail: Orders are typically delivered within 2-3 days after receipt of order. Please be aware that shipping charges do not include international customs, duties, tariff, or fees.

    All applicable taxes and duties will be paid by the customer and are due to the carrier.

    If your country is not listed above please inquire at hello@smuge.co.uk. We will do our best to get you our products!

    RETURNS

    We hope you love your Smuge products, but understand sometimes things do happen. We accept all returns within 14 days from delivery with the original receipt or e-receipt returned unused. Refunds are based upon the original form of payment excluding any shipping cost. Please allow 7-10 days once received to process your return of purchase.

    Please send all returns with receipt to:

    SMUGE BEAUTY

    12 Dennor Park

    Bristol, BA14 9BY

    hello@smuge.co.uk

    HOW DO I USE A DISCOUNT CODE

    If you have a discount code, you can enter this during the checkout process to apply your discount. Please note that only one discount code can be used per order.

    CAN I CHANGE MY ORDER

    Orders are most often processed immediately and cannot always be changed. However, if you do make a mistake with ypur order details please get in touch with us at hello@smuge.co.uk and we will do our best to help.

    SHOULD I USE CLEANSERS OR TONERS?

    Smuge can be used with cleansers, toners and water. For the very best results and to remove heavy makeup we advise using cleansers to get the best results.

    I WEAR LOSTS OF MAKEUP WILL SMUGE WORK?

    Yes it will. Smuge face pads are designed to remove all types of makeup. If you wear heavy make up or mascara may require the use of more than one pad. We recommended our 12 packs for heavier makeup.

    HOW DO I CLEAN SMUGE?

    For cleaning and washing your face pads we provide a eco friendly wash bag. Place the pads into the wash bag, you can apply stain remover if you have heavy makeup on the pads. Wash on a 60 and the pads will come out clean ready ffor reuse. Please note as smuge are made from natutal materials often heavy makeup can leave marks to the pads.